Frequently Asked Questions

We hope the answers to the FAQs below provide everything you need to know about GFTC. If your questions or concerns are not covered please do not hesitate to contact our GFTC team via the contact form.

Where are conference sessions and events held?

With the exception of our optional evening dinners and social events, all conference activities will be held at Centre Phi.

Centre Phi
407 Rue Saint-Pierre,
Montréal, QC H2Y 2M3, Canada

Where is the conference hotel located?

We will have a room block for all GFTC attendees at an easy to access hotel.

The Hotel St. Paul
355 McGill Street
Montreal, Quebec H2Y 2E8

Located at the gateway of Old Montreal, Hotel St-Paul is on McGill Street at the corner of St-Paul. Conveniently located in historic Old Montreal, the hotel is near attractions and within walking distance of the conference host, Centre Phi.

Room Rates:
Conference attendees have access to a limited discounted room block at the beautiful Hotel St. Paul at a rate of $185 usd / night. Rooms can be booked via email reserve@hotelstpaul.com or over the phone at 514-380-2222

How do I register for GFTC?

Tickets can be easily purchased here.

Can I save my registration form partway through and finish it later?

For web security reasons, you cannot save a partially completed registration form and registration will time out after 15 minutes. You can always extend your time by clicking on the “Extend Time” link in the upper left hand corner of the screen or if you get the pop-up prompt to extend time.

Please be careful not to hit the back browser key after you have made your selections as this will remove all your choices.

We suggest first taking a look at the full schedule on the conference webpage and making note of the sessions you wish to attend. You can then open our registration form and use your notes to guide your selection. You may also keep the schedule open in a separate browser window for reference as your register.

What is the conference refund policy?

Full Cancellation and Refund

If you wish to cancel your full conference registration you must contact EzTix at one of the below numbers.
North America: 1-800-656-0713
Mexico: +52 55 4170 7517
Europe: +44 203 514 2639
New Zealand: +64 9801 0365
Australia: +61 280152111
Thailand : + 66 (60) 0024180
International: +883 510008273389

A request does not guarantee the refund will be approved. The request will be reviewed by executive leadership who will make a determination based on merit, written refund request, deadlines placed in registration statements, highly unusual circumstances, timeliness of request, and if alternate options were considered.

Cancellation requests will be considered only up until 6 weeks prior to the Annual Conference in order to receive a refund, less a $50 cancellation fee. After the cut off, no refunds will be granted. Refunds will be credited to the original credit card OR processed via check request.

Substitutions

If registrant would like for another colleague to take their place at the conference, it is understood that refunds will not be given but a transfer process will follow the request. Original purchaser should submit the full name and contact information of the replacement attendee at the same time of the written cancellation request. Please submit this request to support@eztix.org

Can I bring a guest to any of the conference events?

In order to attend any of our workshops, sessions or panels an attendee must register for the conference. However, family and friends may attend the Monday Evening City Host Tribute Experiences; you do not have to attend the full conference to purchase these tickets.

Buy today! Click here.

Is WiFi available at conference?

Free WiFi will be available for all attendees at conference. Instructions for accessing the WiFi will be announced closer to our conference dates.

Attendees staying at the conference hotel will also have access to the free hotel WiFi in their guestroom.

Where is the EzTix Welcome Soiree held?

The EzTix Welcome Soiree location has not been announced.

This event is your first opportunity to join colleagues from around the globe to network and savor delicious, local food and beverages.

Where are the City Host Tribute Experiences?

Local Montreal Food Tours will provide behind-the-scenes commentary on Notre-Dame Basilica, the Old Port neighborhood and St-Paul Street. The 2-hour food-tasting journey, enough for a light dinner, offers 4 delicious Montreal restaurants starting at Crew Collective Café with a classic Fairmount Bagel with salmon gravlax. The next stop is a vintage-style “Depanneur” food counter, where you will taste a Quebec classic dish called Paté Chinois. Then for a unique twist, savour famous poutine Portuguese style! The final tasting is a dessert rooted in Quebec’s history; classic "pudding chomeur", or poor man’s pudding.

The event will end at one of Montreal’s trendiest bars where all Tribute groups will end at the same location for an evening of fun, socializing and networking. Alternate food tastings are available for allergies, aversions and dietary restrictions. Limited space available, book today Click here.

How do I register for GFTC?

Tickets can be easily purchased here.

Can I save my registration form partway through and finish it later?

For web security reasons, you cannot save a partially completed registration form and registration will time out after 15 minutes. You can always extend your time by clicking on the “Extend Time” link in the upper left hand corner of the screen or if you get the pop-up prompt to extend time.

Please be careful not to hit the back browser key after you have made your selections as this will remove all your choices.

We suggest first taking a look at the full schedule on the conference webpage and making note of the sessions you wish to attend. You can then open our registration form and use your notes to guide your selection. You may also keep the schedule open in a separate browser window for reference as your register.

What is the conference refund policy?

Full Cancellation and Refund

If you wish to cancel your full conference registration you must contact EzTix at one of the below numbers.
North America: 1-800-656-0713
Mexico: +52 55 4170 7517
Europe: +44 203 514 2639
New Zealand: +64 9801 0365
Australia: +61 280152111
Thailand : + 66 (60) 0024180
International: +883 510008273389

A request does not guarantee the refund will be approved. The request will be reviewed by executive leadership who will make a determination based on merit, written refund request, deadlines placed in registration statements, highly unusual circumstances, timeliness of request, and if alternate options were considered.

Cancellation requests will be considered only up until 6 weeks prior to the Annual Conference in order to receive a refund, less a $50 cancellation fee. After the cut off, no refunds will be granted. Refunds will be credited to the original credit card OR processed via check request.

Substitutions

If registrant would like for another colleague to take their place at the conference, it is understood that refunds will not be given but a transfer process will follow the request. Original purchaser should submit the full name and contact information of the replacement attendee at the same time of the written cancellation request. Please submit this request to support@eztix.org

Can I bring a guest to any of the conference events?

In order to attend any of our workshops, sessions or panels an attendee must register for the conference. However, family and friends may attend the Monday Evening City Host Tribute Experiences; you do not have to attend the full conference to purchase these tickets.

Buy today! Click here.

Where are conference sessions and events held?

With the exception of our optional evening dinners and social events, all conference activities will be held at Centre Phi.

Centre Phi
407 Rue Saint-Pierre,
Montréal, QC H2Y 2M3, Canada

Where is the conference hotel located?

We will have a room block for all GFTC attendees at an easy to access hotel.

The Hotel St. Paul
355 McGill Street
Montreal, Quebec H2Y 2E8

Located at the gateway of Old Montreal, Hotel St-Paul is on McGill Street at the corner of St-Paul. Conveniently located in historic Old Montreal, the hotel is near attractions and within walking distance of the conference host, Centre Phi.

Room Rates:
Conference attendees have access to a limited discounted room block at the beautiful Hotel St. Paul at a rate of $185 usd / night. Rooms can be booked via email reserve@hotelstpaul.com or over the phone at 514-380-2222

Is WiFi available at conference?

Free WiFi will be available for all attendees at conference. Instructions for accessing the WiFi will be announced closer to our conference dates.

Attendees staying at the conference hotel will also have access to the free hotel WiFi in their guestroom.

Where is the EzTix Welcome Soiree held?

The EzTix Welcome Soiree location has not been announced.

This event is your first opportunity to join colleagues from around the globe to network and savor delicious, local food and beverages.

Where are the City Host Tribute Experiences?

Local Montreal Food Tours will provide behind-the-scenes commentary on Notre-Dame Basilica, the Old Port neighborhood and St-Paul Street. The 2-hour food-tasting journey, enough for a light dinner, offers 4 delicious Montreal restaurants starting at Crew Collective Café with a classic Fairmount Bagel with salmon gravlax. The next stop is a vintage-style “Depanneur” food counter, where you will taste a Quebec classic dish called Paté Chinois. Then for a unique twist, savour famous poutine Portuguese style! The final tasting is a dessert rooted in Quebec’s history; classic "pudding chomeur", or poor man’s pudding.

The event will end at one of Montreal’s trendiest bars where all Tribute groups will end at the same location for an evening of fun, socializing and networking. Alternate food tastings are available for allergies, aversions and dietary restrictions. Limited space available, book today Click here.